We all read those 'helpdesk' stories (like Val's below) with a snigger, but also a bit of disbelief. Are they really true?
Well this is:
One of our tutors recently sent me some ECDL files four double marking. She explained that one gentleman had unfortunately failed the 45 minute test because he ran out of time.
She went on to explain that he ran out of time because he had actually fallen asleep!
I had to laugh, and I enquired further only to be told it was more serious than that. They had actually thought the man had dies, and she did not want to to stop the test until all the candidates had finished !!